CCI stands behind its products and guarantees them against defects in the original workmanship and materials.  Our commitment does not cover normal wear and tear (including wear and tear of moving components such as wheels, zippers and handles), misuse or neglect of the product, or damage caused by airline mishandling.

 

As with any product, wear and tear should be expected with use over time, and eventually, items do need to be replaced or repaired. Our goal is to ensure your satisfaction; we are happy to provide efficient and gracious repair service at a reasonable cost.

 

Knives and tools are covered by their respective manufacturer’s guarantees and in most instances this covers product against defects in manufacturing and material.  CCI stands behind its products and we will review all complaints.  It is our goal that the products purchased from CCI are considered quality merchandise and should the product fail to comply with its intended use then we will assist in rectifying any complaint to ensure that our customers are fully satisfied with the products that we supply.

 

Thank you for being a customer.

 

Canada Cutlery Inc.

Dated: October 2010